Kensington Mews Townhouse

Bookings within 14 days of check-in — full payment, non-refundable

When a stay starts within 14 days of booking, full verified payment is required before the hotel can confirm it. If online checkout is unavailable, please book directly with the hotel. Paid stays within this window are non-refundable.

Free cancellation until check-in day

You can request cancellation from My bookings before check-in, subject to the policy attached to your stay. Unpaid pending requests can be cancelled without a refund. Non-refundable paid stays are treated separately.

Late cancellations & no-shows

If you cancel after the free window closes or do not arrive, the hotel may charge for the first night of the stay as per its own house policy. Nothing beyond that is charged without the hotel informing you first.

How to cancel

Open My bookings → Cancel booking next to the reservation. The cancellation is shown in your account. If you have paid, contact support or the hotel about the applicable refund.

Changing dates instead

Prefer new dates? Cancel free inside the window and book again — prices for the new dates apply. Hotels cannot hold unbooked rooms while a change is being decided.

Paid bookings and cancellation

Refund eligibility depends on the booking terms and the payment recorded by the hotel. Cancelling a booking does not automatically initiate a bank or card refund. Contact the hotel to request a refund review.

When the money reaches you

If a refund is approved, the hotel or payment provider must process it. The platform does not yet provide automated refunds or promise a specific settlement date.

Paying at the hotel

Nothing was charged, so there is nothing to refund — cancelling in the free window simply closes the booking at no cost.

Early departures & partial stays

Leaving before your check-out date is handled by the hotel — unused nights are not refunded by default. Raise it with the hotel first; our support team will help you reach a fair outcome.